Política de reembolso

BYTOSI – Privacy Policy

At Bytosi, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or make a purchase.

1. Information We Collect

When you interact with our website, we may collect the following types of information:

Personal Information:

  • Full name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment information (processed securely via third-party providers)

Non-Personal Information:

  • IP address

  • Device type and browser information

  • Browsing behavior and activity on our website

Cookies:
We use cookies and similar technologies to improve user experience, analyze traffic, and personalize content.

2. How We Use Your Information

We use the collected data to:

  • Process and fulfill orders

  • Provide customer support

  • Send order updates and confirmations

  • Improve our website and services

  • Send marketing communications (only with consent)

  • Comply with legal obligations

3. Data Protection

We implement appropriate technical and organizational measures to protect your personal data.

  • Payment data is processed securely by third-party payment providers

  • We do not store full credit card information on our servers

  • Data is protected against unauthorized access, alteration, or disclosure

4. Sharing of Information

We do not sell or rent your personal data.

However, we may share your information with:

  • Payment processors

  • Shipping and logistics providers

  • IT and service providers that support our operations

  • Legal authorities if required by law

5. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Withdraw consent for marketing communications

  • Request a copy of your personal data

To exercise these rights, contact us at: support@bytosi.com

6. Cookies

Our website uses cookies to improve functionality and user experience.

You can disable cookies in your browser settings, but some features of the website may not function properly.

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, including legal and accounting requirements.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

9. Contact Us

If you have any questions about this Privacy Policy, you can contact us at:

Email: support@bytosi.com

Opening Hours:
Monday to Friday: 9:00 AM – 5:00 PM (CET)
Saturday & Sunday: 10:00 AM – 4:00 PM (CET)